Christopher Lush came on board at the Doubletree Memphis Downtown in July of 2019 with the charge to maximize revenue as the hotel was slated to close in early 2020 for a major renovation. Chris inherited two managers neither one trained in selling groups. Every day he taught them about the sales process and in short order they were both booking groups and brought in more revenue than the team has secured the previous year. Chris himself booked over $500,000 in new business. With the renovation postponed and the hotel resuming operations in July Chris was hired again to manage the BTS market and secure partner agreements for the remainder of 2020 and for 2021. During Chris’ tenure he galvanized the sales team and had the respect of the entire hotel leadership team. I would not hesitate to call on Chris again and I highly recommend his services to other hotels that need to secure business, rebuild a team or pivot their sales effort.